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Why should I buy from Splendids.com?
We are one of the oldest and largest factory-direct decorators of ceramics and drinkware in the USA & Canada. There are no middlemen involved; therefore when you shop at Splendids.com, you are buying directly from the supplier. We take pride in superior customer service and quick delivery and hope that you will make Splendids.com your one-stop shopping site for drinkware.

Is your website secured?
Splendids.com is secured via Secure Socket Layer, a communications protocol used for protecting your personal and payment information.

Is there some kind of security software to protect my information?
Splendids.com takes every possible precaution to ensure that your shopping experience with us is safe,using SSL (Secure Socket Layer) encryption, to keep your information private as secured as possible.

What about privacy?
Splendids.com does not sell or rent any customers personal information to other businesses. We request email information solely for the purposes of communication with you. Any information regarding your order/s (confirmation numbers, tracking numbers) will be sent to you via email. At some point, we may email you about specials or any other discounts that may be available. If you do not wish to receive any promotional offers from Splendids.com, send an email to support@splendids.com and you will be removed from our mailing list.

What if I don't want to use my credit card on the internet?
Not a problem. Simply download our PDF order form, fill it out and mail it along with your payment method.

Can I order using a check?
Yes, you can pay by check also.Again, just download our PDF order form, fill it out and mail it us along with your check and artwork to process your order. Once your order has been processed, you will be sent an email with your invoice.PLEASE BE SURE that you DO NOT go through the shopping cart to place your order as it will not have the same order number.
Mail to: Splendids.com
1840 Lemoyne Ave,
Syracuse NY 13208.

How are your products shipped?
Most of our shipping is done via UPS Ground Service. If a different method is necessary to ship your order, we will contact you prior to production.

What about tracking my order?
As soon as your order is shipped,you will receive an email from Splendids.com with a UPS tracking number. You can then go to the UPS website and track your package. If your order was shipped using alternative methods, please contact us at 866-430-5456 or at info@splendids.com.

What do I do if I some of my items are broken or damaged when I receive them?
In the event that damage is incurred, please contact us at 866-430-5456 so that we may either credit or replace any broken or damaged items according to our policy listed under our Terms and Conditions.

Do you ship to Canada and internationally?
For shipping to Canada please contact us at 866-430-5456 or email us at info@splendids.com.

If I place my order today, how long will it take for me to receive it?
Orders placed within the United States will be delivered within 2-6 business days of placing your order.

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